Frequently Asked Questions

🛠️ How Can We Help you ?

Our aim is to provide highest quality of software at lowest price. Simply, It says: "SAVE MORE, ACHIEVE MORE".


All software you need is available on our online platform. You can avoid expensive software and minimize your costs using genuine software available at KeytoSecure.com.au. Gain full control over your entire budget through our lowest cost products and so much more.

For the bulk business order contact us via email.

💻 What Is an ESD or Electronic Software Licence?

Electronic Software Distribution (ESD) refers to the process of delivering software digitally—without physical packaging like CDs or USB drives. Instead of waiting for shipping, customers receive their software instantly via email.

When you purchase an ESD license, you’ll receive:

  • ✅ A Product Activation Code
  • ✅ A secure download link
  • ✅ Instructions for installation and activation

This method is fast, eco-friendly, and ideal for digital products. Once your order is confirmed, we’ll send everything directly to your inbox—quick, easy, and secure

🔐 Are product activation codes genuine ?

Yes. All activation keys sold on our website are 100% genuine and legally sourced. We only supply licenses that are:

  • ✅ Issued directly by authorized distributors or vendors
  • ✅ Valid for activation on official Microsoft platforms
  • ✅ Suitable for personal, commercial, or educational use (as specified)
  • ✅ Compliant with Australian Consumer Law for digital products

Each purchase includes a secure digital download (ESD), a unique activation code, and installation instructions. We do not sell volume license keys, trial keys, or keys obtained through unauthorized channels.

If you ever experience an issue with activation, our support team is here to help—fast, friendly, and fully transparent.

💻 Is my PC/MAC suitable for these software licences?

Yes—most modern PCs and Macs are fully compatible with our software licences, including Microsoft Office Home 2024 and Office Home & Business 2024.

To ensure smooth installation and activation, We always recommend that you read the product description at the bottom of the product page for information on specific system requirements. To find out if your device is compatible with the software, carefully review the system requirements.

Check system information about your Mac :

  • To see basic information about your Mac, choose Apple menu > About This Mac

OR

  • On your Mac, choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)
  • Click About on the right.


Check system information about your Windows PC :

  • Windows 10 & Windows 11
    Click on the Windows Start button > Click on Settings (the gear icon) > In the Settings menu, click on System> Scroll down and click on About.
  • Windows 7
    From the desktop find the icon that is labelled “My Computer” > Right-click on My Computer, then select Properties.
📦 What Shipping Methods Are Available?

Since all products are delivered digitally via Electronic Software Delivery (ESD), there is no physical shipping involved. You’ll receive your license key and download instructions directly via email.

⏱️ How Long Will it Take To Get My Software Digital Licence Key?

Delivery is instant upon successful payment. Most customers receive their software activation codes/license key and download link within 01-12 hours. In rare cases, it may take up to 24 hour due to payment verification. If the software codes delivery will be delayed due to some reasons, then we will inform you of your order’s ETA via email or text message.

📍 How Do I Track My Order?

You’ll receive a confirmation email with your order number, license key, and download link. If you haven’t received it within 24 hours, please check your spam folder or contact support.

🛒 How Do I Place an Order?

Order your software today in just 2 Steps:

1.0 Order Online
Find the required software and add it to your cart. Verify your purchases, then click "Checkout."

2.0 Finalise Payment
Enter your contact information, and discount code (if applicable), choose a secure payment option then safely check out.

📞 How Should I to Contact if I Have Any Queries?

You can reach our support team via:

We aim to respond within 48 hours.

👤 Do I Need an Account to Place an Order?

No account is required. You can check out as a guest. However, creating an account allows you to track orders, access past purchases, and receive updates on new software releases.

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